About Tahseel

 

About Tahseel

Tahseel Teleservices was established in the year 2010 as a new member of Tamweel Finance Holding to provide outsourced contact center & BPO service to clients in Egypt.

Tahseel Outsourcing is a joint stock company owned by Orascom Development Holding and it’s the contact center arm of the group as well as other clients.

Why Tahseel ?

To survive in this difficult economy, businesses must deliver an above-average customer experience in order to retain existing customers as well as acquire new ones. All businesses must put even greater focus on the quality of service delivered through their call centers, in this challenging environment you need partners like Teleservices (TTS) a company that offers additional capabilities to enhance and improve profitability. We provide our clients with a vast spectrum of BPO in contact centre services that saves you lots of unneeded payments, and yet get you the needed results.

How we do it?

To deliver its value proposition to clients, Tahseel possess the best calibers in the business, accommodates the latest call center’s technologies, confirms full understanding to needs and delivers its services up to our partners’ expectations. In Tahseel, we dedicate a full organization for every account.

Our Clients

  • TAMWEEL MORTGAGE FINANCE.
  • PALM HILLS DEVELOPMENTS.
  • ORASCOM DEVELOPMENT.
  • ORASCOM DEVELOPMENT & MANAGEMENT.
  • ORASCOM HOUSING COMMUNITIES.

Tahseel vision

To be the largest collection and call center in Egypt as well as the region, i.e., we have plans to grow internationally.

 

Our Mission

Clients

OIB mission is to become a highly competitive company of integrated insurance brokerage, locally and internationally, satisfying the needs of clients seeking international standards and commitment to time and quality.

Employees

OIB aims at creating an organization with culture that cares for the employees, promotes their performance and makes them feel different and proud.

Shareholders

OIB will maximize returned to shareholders while being mindful of our overall responsibilities.

Collection

Collection services

Tahseel provides a debt collection services with a full fledge of collection process from fair and soft collection till litigation. We recover the amounts on past due accounts from all types of consumer receivables for our multi-industry customers so they may realize the maximum value of their debt portfolio accounts.

Client Servicing Department

We have a professional and competent staff, Our client servicing department is dedicated to reviewing your accounts, responding to your questions and assisting your own internal collection staff. A report of all your accounts can be generated, reviewed and delivered to you on a regular basis so that you are kept current on our activity and recovery.

Collection Service Tools & Techniques

Upon assignment for collection the 1st notice, “Notice of Default,” is sent to the consumer. The account is then referred to a collector who will make follow-up calls. Field visitation is a very important role in the collection cycle and Tahseel provides an adequate level of control on this process to ensure effectiveness and quality as its executed by an external partner.

Our collection units include collectors that are trained in the latest and most innovative collection and skip tracing techniques. All accounts are personally handled by phone contacts and mail via computer programming, which recycles the accounts every ten days for collection review or as designated by follow-up methods for scheduled payments. Accounts are reviewed for legal activity when other collection efforts have been exhausted.

OutBound